7 Common Mistakes Made by Medical Device Field Service Organizations

Posted by Clark Love on May 6, 2019 5:24:00 PM

The effective provision of medical device field service is not a simple process to optimize. There are many factors that influence operations, from resources and technology to staff management and coordination. Field service organizations that keep track of all of these different factors manage to provide a seamless and efficient service and keep their customers satisfied.

But no business is perfect from the get-go. In most cases, a period of trial and error is unavoidable while getting a grasp of the intricacies of running and managing field service operations, especially when it comes to medical devices. Being aware of the most common mistakes made in the delivery of field service support can significantly shorten the learning curve.

 

With that in mind, here are some of the most common errors that medical device field service organizations commit while providing and managing their service:

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Topics: outsourcing diagnostics, urodynamics staffing, clinical operations, urodynamics service provider, Medical Device Field Service

Outsourcing Diagnostics and its Impacts on "Focus"

Posted by Clark Love on Feb 9, 2016 1:11:42 PM

I was recently having a conversation with a very successful urogynecologist that operates in on the East Coast.  We were talking about diagnostics (such as urodynamics), the cost of the equipment, and the difficulty of retaining well-trained staff.  He was surprised to learn that we served many large urogynecology practices and urology practices. He assumed that all of these large practices would perform their urodynamics testing in house.  His thinking was that the clinic would be much more profitable if it owned the equipment, trained the staff, and dealt with all the other details to be able to deliver urodynamics testing services to their patients.  This is true for some large urology and urogynecology practices, however it is certainly not true for many practices.  Also, I believe he was not considering all of the pertinent details related to outsourcing diagnostics.

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Topics: outsourcing diagnostics, urodynamics

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