--- title: BHN Blog | Medical Device Field Service description: Medical Device Field Service | BHN Blog - Covering urology, urogynecology, ObGyn practices, and mobile medical diagnostics. --- [![optional logo](https://info.bhnco.com/hs-fs/hubfs/BHN_logo-1.jpg?width=90&height=90&name=BHN_logo-1.jpg) Brighter Health Network Turn-key, On-site Medical Testing](http://www.bhnco.com/index.html) [Customer Sign in](http://www.bhnportal.com/) - [Home](https://www.bhnco.com/index.html) - [About us](https://www.bhnco.com/about_us.html) - Services - Urodynamic Services - [Urodynamic Testing Services](https://www.bhnco.com/Services/urodynamic-services.html) - [Urodynamics Training](https://www.bhnco.com/Services/urodynamics-training.html) - [Urodynamic Staffing Services](https://www.bhnco.com/Services/urology-obgyn-staff-services.html) - [Pediatric Urodynamic Services](https://www.bhnco.com/Services/pediatric-urodynamics-services.html) - Anorectal Manometry Services - [Anorectal Manometry Testing Services](https://www.bhnco.com/Services/anorectal-manometry-services.html) - [Anorectal Manometry Training](https://www.bhnco.com/Services/anorectal-manometry-training.html) - [Anorectal Manometry Staffing Services](https://www.bhnco.com/Services/gastroenterology-staff-services.html) - Other Services - [UroCuff Testing Servcies](https://www.bhnco.com/Services/urocuff-testing-services.html) - [Clinical Trial Support Services](https://www.bhnco.com/Services/clinical-trial-support-services.html) - [Medical Device Field Service/Support](https://www.bhnco.com/Services/medical-device-inservice-outsourcing-services.html) - [Careers](https://www.bhnco.com/BHN-Careers-Jobs.html) - [Blog](https://info.bhnco.com/blog) - Resources - General Resources - [Why outsourcing diagnostics is prudent?](https://www.bhnco.com/Resources/outsourcing-medical-diagnostics.html) - Urodynamics Resources - [What is a Urodynamics Test?](https://www.bhnco.com/Resources/what-is-a-urodynamics-test.html) - [Urodynamics - Useful Terms](https://www.bhnco.com/Resources/urodynamics-useful-terms.html) - [Urodynamics - Useful videos](https://www.bhnco.com/Resources/urodynamics-useful-videos.html) - [When should Urodynamics be performed?](https://www.bhnco.com/Resources/When-should-urodynamics-be-performed.html) - [Urodynamics Testing Best Practices](https://www.bhnco.com/Resources/urodynamics-testing-best-practices.html) - [Top 10 Urodynamics Mistakes](https://www.bhnco.com/Resources/top-ten-urodynamics-mistakes.html) - [Largest Urology Practices in U.S.](https://www.bhnco.com/Resources/largest-urology-practices-in-unitedstates.html) - [In-office Urodynamics Testing](https://www.bhnco.com/BHN_inoffice.htm) - Anorectal Manometry Resources - [What is Anorectal Manometry?](https://www.bhnco.com/Resources/What-is-anorectal-manometry.html) - [Anorectal Manometry - Useful Terms](https://www.bhnco.com/Resources/anorectal-manometry-useful-terms.html) - [Anorectal Manometry - Useful Videos](https://www.bhnco.com/Resources/anorectal-manometry-useful-videos.html) - [Why anorectal manometry?](https://www.bhnco.com/Resources/Why-anorectal-manometry.html) - [Contact](https://www.bhnco.com/contact.html) ![Collage_nurses_urodynamics_equipment.jpg](https://info.bhnco.com/hs-fs/hubfs/Collage_nurses_urodynamics_equipment.jpg?width=1920&name=Collage_nurses_urodynamics_equipment.jpg "Collage_nurses_urodynamics_equipment.jpg") ## BHN Healthcare Blog ## [Medical Devices: How Should Nurse Educator Services And Traditional Field Service Work Together?](https://info.bhnco.com/blog/medical-devices-how-should-nurse-educator-services-and-traditional-field-service-work-together) Posted by [Clark Love](https://info.bhnco.com/blog/author/clark-love) on Sep 25, 2019 8:02:33 PM - [Tweet](https://twitter.com/share) [![](https://info.bhnco.com/hubfs/med-device-service.jpeg)](https://info.bhnco.com/blog/medical-devices-how-should-nurse-educator-services-and-traditional-field-service-work-together) Providing an effective field service is one of the key responsibilities of medical device companies. Traditionally, field service agents have been technical support staff with little to no background in medical sciences. Today, however, there is an increasing trend toward incorporating nursing staff, particularly nurse educators, in medical device field service. Any industry thrives on customer satisfaction, and this applies equally to medical device companies. For medical device companies, customers are typically healthcare professionals who are fully satisfied only when they are able to use a device correctly and to its maximum efficacy, and can summon support to troubleshoot problems as soon as they crop up. Hence, the need for a reliable and readily available field service that can handle problems related to medical devices quickly. **What is expected from a traditional field service?** Field service is required after the sale of medical devices and field staff from the medical device company visit customer premises—usually a hospital or clinic—for this purpose. The general expectations from a field service are: [Read More](https://info.bhnco.com/blog/medical-devices-how-should-nurse-educator-services-and-traditional-field-service-work-together) 1 Comment [Click here to read/write comments](https://info.bhnco.com/blog/medical-devices-how-should-nurse-educator-services-and-traditional-field-service-work-together#comments-listing) Topics: [Medical Practice Operations](https://info.bhnco.com/blog/topic/medical-practice-operations), [Medical Device Field Service](https://info.bhnco.com/blog/topic/medical-device-field-service) ## [Medical Device Field Service: SLAs and OLAs](https://info.bhnco.com/blog/medical-device-field-service-slas-and-olas) Posted by [Clark Love](https://info.bhnco.com/blog/author/clark-love) on Apr 29, 2019 12:26:00 PM - [Tweet](https://twitter.com/share) [![](https://info.bhnco.com/hubfs/Medical-Device-Field-Service-SLA-OLA.jpg)](https://info.bhnco.com/blog/medical-device-field-service-slas-and-olas) Field service management is a vital part of any organization's business strategy. No business can enjoy continued success without providing high-quality field service, while a remarkably good field service raises customer satisfaction and brand reputation. Offering a great field service not only removes the risk of tarnishing the brand image that goes along with a poor service, but it also increases customer loyalty and revenue as a consequence. [Read More](https://info.bhnco.com/blog/medical-device-field-service-slas-and-olas) 0 Comments [Click here to read/write comments](https://info.bhnco.com/blog/medical-device-field-service-slas-and-olas#comments-listing) Topics: [Medical Device Field Service](https://info.bhnco.com/blog/topic/medical-device-field-service) ## [Medical Device Field Service: Service Level Agreements (SLA)](https://info.bhnco.com/blog/medical-devices-service-level-agreements-sla-for-field-service-outsourcing) Posted by [Clark Love](https://info.bhnco.com/blog/author/clark-love) on Apr 22, 2019 11:25:15 AM - [Tweet](https://twitter.com/share) [![](https://info.bhnco.com/hubfs/Service-Level-Agreement-Outsourcing-Field-Service-Medical-Device2.png)](https://info.bhnco.com/blog/medical-devices-service-level-agreements-sla-for-field-service-outsourcing) ## **Background** A Medical Device: Field Service - Service Level Agreement (SLA) is a contractual agreement between a field service provider (“Service Provider”) and a Customer (typically a medical device company) that contains the terms and conditions that govern how the Service Provider will perform field service tasks for the Customer; how the parties will communicate with one another; how the parties will modify the agreement over time to fit their ongoing business relationship; how the Customer will pay the Service Provider; and all other details governing the relationship between the parties.  [Read More](https://info.bhnco.com/blog/medical-devices-service-level-agreements-sla-for-field-service-outsourcing) 0 Comments [Click here to read/write comments](https://info.bhnco.com/blog/medical-devices-service-level-agreements-sla-for-field-service-outsourcing#comments-listing) Topics: [Medical Device Field Service](https://info.bhnco.com/blog/topic/medical-device-field-service) [All posts](https://info.bhnco.com/blog/all) We hope our blog is helpful.  Please leave us your thoughts and feel free to share any posts of interest to you on your social media accounts using the social media links at the top. ### Subscribe to Email Updates ### Recent Posts ### Posts by Topic - 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