Clark Love

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Urodynamics Equipment: Things to Consider and Reasons Not to Buy

Posted by Clark Love on Jun 19, 2019 5:53:41 PM

If you ended up on this blog post, you are probably thinking about buying urodynamic equipment or are evaluating purchasing options. If you are, I am going to lay out an argument for not buying it.  As with purchasing any medical equipment, there are many hidden pitfalls. I want to lay out some of these pitfalls and detail an alternative to buying urodynamics equipment.

 

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Topics: urodynamics interpretation, urodynamics service provider, urodynamics profitability, Medical Practice Operations

10 Ways to Improve Your Medical Device Field Service

Posted by Clark Love on Jun 12, 2019 7:03:27 PM

Providing top-notch medical device field service can sometimes feel like a logistical nightmare. The problems can seem too large to tackle, leaving you and your team in the proverbial “analysis paralysis”.

 

We've compiled a comprehensive list to assist you in improving your current service level and keep your customer satisfaction score at an all-time high:

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Topics: Medical Device Field Service, FSM

7 Common Mistakes Made by Medical Device Field Service Organizations

Posted by Clark Love on May 6, 2019 5:24:00 PM

The effective provision of medical device field service is not a simple process to optimize. There are many factors that influence operations, from resources and technology to staff management and coordination. Field service organizations that keep track of all of these different factors manage to provide a seamless and efficient service and keep their customers satisfied.

But no business is perfect from the get-go. In most cases, a period of trial and error is unavoidable while getting a grasp of the intricacies of running and managing field service operations, especially when it comes to medical devices. Being aware of the most common mistakes made in the delivery of field service support can significantly shorten the learning curve.

 

With that in mind, here are some of the most common errors that medical device field service organizations commit while providing and managing their service:

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Topics: outsourcing diagnostics, urodynamics staffing, clinical operations, urodynamics service provider, Medical Device Field Service

Medical Device Field Service: SLAs and OLAs

Posted by Clark Love on Apr 29, 2019 12:26:00 PM

Field service management is a vital part of any organization's business strategy. No business can enjoy continued success without providing high-quality field service, while a remarkably good field service raises customer satisfaction and brand reputation. Offering a great field service not only removes the risk of tarnishing the brand image that goes along with a poor service, but it also increases customer loyalty and revenue as a consequence.

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Topics: Medical Device Field Service

Medical Device Field Service: Service Level Agreements (SLA)

Posted by Clark Love on Apr 22, 2019 11:25:15 AM

Background

A Medical Device: Field Service - Service Level Agreement (SLA) is a contractual agreement between a field service provider (“Service Provider”) and a Customer (typically a medical device company) that contains the terms and conditions that govern how the Service Provider will perform field service tasks for the Customer; how the parties will communicate with one another; how the parties will modify the agreement over time to fit their ongoing business relationship; how the Customer will pay the Service Provider; and all other details governing the relationship between the parties. 

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Topics: Medical Device Field Service

7 Reasons New Medical Device Companies Should Outsource Field Service

Posted by Clark Love on Mar 13, 2019 1:57:25 PM


outsourcing medical device field serviceBringing a new medical device to the market is a Herculean task. It requires all of the standard start up work such as determining product market fit, product design, manufacturing and production, marketing message, and much more. In addition to these, since it is a medical device it requires layers and layers of FDA approval, which is akin to hiking up a mountain carrying an 800-pound backpack.

Once a startup medical device company gets beyond its FDA approval, it must determine how to best sell and deploy its medical device into the field. This requires much more than just hiring sales reps. Such companies have to figure out how to get their device installed, have customer staff members trained on how to use it, and service it once it is in place. All of this equates to complicated logistics and scaling difficulties.

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Urology Joke of the Day - Why are Urologists great at ...

Posted by Clark Love on Dec 18, 2018 2:08:57 PM

While our blog is typically rather serious, we thought we would switch gears, have a little fun, and post a few jokes about urology. Hopefully they will make you smile.  

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Topics: Urology Jokes

List of Largest Urogynecology Practices in the U.S.

Posted by Clark Love on Dec 6, 2018 2:46:04 PM

National listing of the largest urogynecology practices operating within the U.S.

Urogynecology practices across the U.S. have changed considerably over the last decade. Many practices have merged and increased in size in order to be more competitive and deal the complexities of insurance, Medicare, and Medicaid reimbursements. Additionally, these practices have starting taking on more diagnostic and treatment services that were traditionally done in hospital settings. These services include minor surgeries, CT scans, urodynamics testing, and more. A listing of the largest urogynecology practices in the U.S. is provided below:

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Topics: urodynamics, urodynamics staffing, ObGyn Practices, UroGynecology

Improving the OBGYN Waiting Room Experience

Posted by Clark Love on Sep 17, 2018 5:09:37 PM

There’s no real love for waiting rooms. Call it the perpetual suspense, the white-coat syndrome lingers behind all modern chic designs. It’s time for practices to generate a greater practicality and explore deeper into human psychology behind waiting room worry.

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Topics: ObGyn Practices, Medical Practice Operations

10 Mistakes Medical Practices Make with Their Website Marketing

Posted by Clark Love on Aug 10, 2018 1:25:28 PM

Medical Practice Website MistakesI am the CEO of a service provider that provides diagnostic testing services to over 300 medical practices across the country. Our clientele ranges from the sole practitioner to extensive multi-specialty practices, to everything in-between. I am also the former Chief Marketing Officer for a top digital marketing agency in Chicago.

My staff and I are continually researching customers and prospects; therefore we are regularly reviewing medical practice websites. Through our work and research, we have made a few notes on where medical practices make mistakes with their sites. Below are a few of the most significant mistakes we typically see.

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Topics: ObGyn Practices, Medical Practice Operations

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