Medical Device Field Service: SLAs and OLAs

Posted by Clark Love on Apr 29, 2019 12:26:00 PM

Field service management is a vital part of any organization's business strategy. No business can enjoy continued success without providing high-quality field service, while a remarkably good field service raises customer satisfaction and brand reputation. Offering a great field service not only removes the risk of tarnishing the brand image that goes along with a poor service, but it also increases customer loyalty and revenue as a consequence.

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Topics: Medical Device Field Service

Medical Device Field Service: Service Level Agreements (SLA)

Posted by Clark Love on Apr 22, 2019 11:25:15 AM

Background

A Medical Device: Field Service - Service Level Agreement (SLA) is a contractual agreement between a field service provider (“Service Provider”) and a Customer (typically a medical device company) that contains the terms and conditions that govern how the Service Provider will perform field service tasks for the Customer; how the parties will communicate with one another; how the parties will modify the agreement over time to fit their ongoing business relationship; how the Customer will pay the Service Provider; and all other details governing the relationship between the parties. 

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Topics: Medical Device Field Service

7 Reasons New Medical Device Companies Should Outsource Field Service

Posted by Clark Love on Mar 13, 2019 1:57:25 PM


outsourcing medical device field serviceBringing a new medical device to the market is a Herculean task. It requires all of the standard start up work such as determining product market fit, product design, manufacturing and production, marketing message, and much more. In addition to these, since it is a medical device it requires layers and layers of FDA approval, which is akin to hiking up a mountain carrying an 800-pound backpack.

Once a startup medical device company gets beyond its FDA approval, it must determine how to best sell and deploy its medical device into the field. This requires much more than just hiring sales reps. Such companies have to figure out how to get their device installed, have customer staff members trained on how to use it, and service it once it is in place. All of this equates to complicated logistics and scaling difficulties.

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Laborie Goby UroCap – 3rd Party Review

Posted by Pete Butcher on Mar 3, 2019 8:59:22 PM

This video covers:

  • General Overview
  • Status Lights
  • Buttons used for troubleshooting
  • Changing the battery

 

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Topics: urodynamics, urodynamics equipment, urodynamics staffing, Uroflow, Uroflowmetry

Laborie Goby Urodynamics System Overview

Posted by Pete Butcher on Feb 15, 2019 4:23:01 PM

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Topics: urodynamics equipment, urodynamics staffing, urodynamics service provider

Urology Joke of the Day - Why are Urologists great at ...

Posted by Clark Love on Dec 18, 2018 2:08:57 PM

While our blog is typically rather serious, we thought we would switch gears, have a little fun, and post a few jokes about urology. Hopefully they will make you smile.  

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Topics: Urology Jokes

List of Largest Urogynecology Practices in the U.S.

Posted by Clark Love on Dec 6, 2018 2:46:04 PM

National listing of the largest urogynecology practices operating within the U.S.

Urogynecology practices across the U.S. have changed considerably over the last decade. Many practices have merged and increased in size in order to be more competitive and deal the complexities of insurance, Medicare, and Medicaid reimbursements. Additionally, these practices have starting taking on more diagnostic and treatment services that were traditionally done in hospital settings. These services include minor surgeries, CT scans, urodynamics testing, and more. A listing of the largest urogynecology practices in the U.S. is provided below:

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Topics: urodynamics, urodynamics staffing, ObGyn Practices, UroGynecology

Urodynamics Artifacts: Identification and Correction

Posted by Dr. Peter Steinberg on Oct 24, 2018 8:25:46 PM

            Proper quality control before and during urodynamics (UDS) is critical to obtaining optimal test results. There are several key maneuvers that should be performed before the study begins and in the event of issues during the test, several remedial actions that can be taken. The International Continence Society (ICS) has previously published on quality control during UDS and the work of both Blaivas and Abrams has expanded our understanding of both quality control and artifacts (Abrams, 2012). The reader should review the excellent manuscript from Abrams for further details, as much of this blog post refers to these works.

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Topics: urodynamics, urodynamics training

Down There: When You’re Not Talking About Australia!

Posted by Gerard M. DiLeo, M.D. on Oct 24, 2018 5:53:38 PM

The Great Divide. 


There is a great divide that segregates women away from the rest of mainstream medicine. It is a vague dividing line at best, separating what is “down there” from the rest of the female body. Obstetricians and gynecologists have done what they could to obliterate that dividing line by declaring their women’s health specialty a “primary care” specialty. Nevertheless, a vast chasm opens through which many female patients can fall.

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Topics: Urodynamics Testing, UroGynecology

Urodynamics (UDS) In Post-Radical Prostatectomy Incontinence

Posted by Dr. Peter Steinberg on Oct 11, 2018 3:58:56 PM

After radical prostatectomy (RP), nearly 5-10% of men may experience substantial issues with urine control. Immediately after surgery many men have issues, especially with stress leakage; however, most will regain an acceptable level of continence within 6-12 months of surgery. For this smaller group of men with persistent incontinence, however, urine control can be a substantial issue and some require additional intervention to restore continence. Urodynamics can be a helpful adjunct in this population.

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Topics: Urodynamics Testing, urodynamics, male urodynamics, Post-Operative Urodynamics

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