10 Ways to Improve Your Medical Device Field Service

Posted by Clark Love on Jun 12, 2019 7:03:27 PM

Providing top-notch medical device field service can sometimes feel like a logistical nightmare. The problems can seem too large to tackle, leaving you and your team in the proverbial “analysis paralysis”.

 

We've compiled a comprehensive list to assist you in improving your current service level and keep your customer satisfaction score at an all-time high:

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Topics: Medical Device Field Service, FSM

7 Common Mistakes Made by Medical Device Field Service Organizations

Posted by Clark Love on May 6, 2019 5:24:00 PM

The effective provision of medical device field service is not a simple process to optimize. There are many factors that influence operations, from resources and technology to staff management and coordination. Field service organizations that keep track of all of these different factors manage to provide a seamless and efficient service and keep their customers satisfied.

But no business is perfect from the get-go. In most cases, a period of trial and error is unavoidable while getting a grasp of the intricacies of running and managing field service operations, especially when it comes to medical devices. Being aware of the most common mistakes made in the delivery of field service support can significantly shorten the learning curve.

 

With that in mind, here are some of the most common errors that medical device field service organizations commit while providing and managing their service:

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Topics: outsourcing diagnostics, urodynamics staffing, clinical operations, urodynamics service provider, Medical Device Field Service

Medical Device Field Service: SLAs and OLAs

Posted by Clark Love on Apr 29, 2019 12:26:00 PM

Field service management is a vital part of any organization's business strategy. No business can enjoy continued success without providing high-quality field service, while a remarkably good field service raises customer satisfaction and brand reputation. Offering a great field service not only removes the risk of tarnishing the brand image that goes along with a poor service, but it also increases customer loyalty and revenue as a consequence.

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Topics: Medical Device Field Service

Medical Device Field Service: Service Level Agreements (SLA)

Posted by Clark Love on Apr 22, 2019 11:25:15 AM

Background

A Medical Device: Field Service - Service Level Agreement (SLA) is a contractual agreement between a field service provider (“Service Provider”) and a Customer (typically a medical device company) that contains the terms and conditions that govern how the Service Provider will perform field service tasks for the Customer; how the parties will communicate with one another; how the parties will modify the agreement over time to fit their ongoing business relationship; how the Customer will pay the Service Provider; and all other details governing the relationship between the parties. 

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Topics: Medical Device Field Service

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